Returns

Sale of Goods Act says that you, the consumer has 14 days to return. At Altermed you get 30 days to cancel your purchase. The right of return applies even if you had opened the package. So if for some reason are not completely satisfied with your Altermed product, you can return it within 30 days from receipt of the item and get your money back.

In order to exploit the right to return the product must be returned in the same condition as it was delivered in.

You can cancel your purchase by either refusing to accept it , sending it back or return it to the address below.

For all Altermeds products*, the special "30 Days Full Returns": *Outside its oils , creams and used sheets and covers.

Submission of mis-selling - step by step:

  1. To get the fastest possible processing and avoid any misunderstandings, please contact us at mail, phone +45 22912096 or in person before the return. Remember to state your name invoice number and the account number we should back the amount to.

  2. Pack the item in its original packaging, if possible, and remember all the accessories.

  3. The package should be sent to:
    Altermed
    Mariendalsvej 10
    8800 Viborg
    Denmark

  4. When we receive the package, and finds that the goods are returned in the same condition and quantity, we shall return the amount to your account within 2-3 business days.

Any delivery costs and transportation costs for return of goods will not be reimbursed.