All products in our range is at least covered by Sale of Goods Act – saying: 1-year full warranty and 2 years complaint. This warranty applies to all products in general throughout our range.
Altermed offers as standard 2 years, 5 years, 10 years or lifetime guarantee on our frames and leg-system on all portable couches depending on model. Chance of warranty upgrades on each frame and leg-systemer is possible.
"Altermed Lifetime Warranty"
Under this warranty the consumer, we guarantee that your portable and stationary bed(s) against defects in materials, design and workmanship on the frame and leg-system. The warranty is limited to repair or replacement of the item, as long as you are the original owner or up to 5 years after the couch is withdrawn from the market.
Altermeds outer cover and foam is guaranteed for 2 years.
This warranty does not include damage caused by accident, abuse or neglect such as cracks in the cover.
If you wish to complain about a product you can either send it to us or return it to our address. However it is always a good idea to contact us before returning a product.
The warranty and the complaint is valid from the day you physically receive the goods.